Customer Service
This is a story that was shared with me many years ago in a college business class: We’ve all had friends in our circle who were known as “Mary & John”, and when “John” split “Mary” was alone. Mary was the “odd” number at the dinner party and we were all concerned about her. Well, [...]
by Kevin Stirtz It seems natural customer loyalty would follow good service. If you get what you want and you are treated right, why would you not return to a business? But sometimes it’s useful to have more than an intuitive argument. So I have done a bit of research and I have found two [...]
Continue reading about The Link Between Customer Service & Customer Loyalty
by: BMA Editorial Team B . Here I go over 6 ways to getting repeat customers and referrals for more revenue: #1 Value. Sure they could have saved an extra $50 buying from “Joe Schmoe’s”, but you offer quality merchandise, and for less. Offering quality products at reasonable prices never goes out of style. Sell [...]
Continue reading about The Top Ways to Getting Repeat Customers and Referrals
by Kevin Stirtz Yesterday evening my anti-virus software went crazy. It started finding viruses all over my netbook. After several hours of banging my head against our kitchen table, with no success in cleaning up the problem, I turned to my good friend Google for help. There I discovered (to my great relief) that there [...]
Continue reading about Social Media Rescues Customers Before Company Does
by Dennis Snow The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as [...]