Customer Satisfaction
by Mark Henson I finally found a reason why my wife should do all the laundry: I can no longer distinguish between my wife’s and my daughter’s clothes. If it is pink, red, or girly in any way, there’s a high likelihood that I will sort it into the wrong pile. This results in a [...]
Continue reading about What My Customers & My Laundry Have In Common
by Kevin Stirtz It seems natural customer loyalty would follow good service. If you get what you want and you are treated right, why would you not return to a business? But sometimes it’s useful to have more than an intuitive argument. So I have done a bit of research and I have found two [...]
Continue reading about The Link Between Customer Service & Customer Loyalty
by: BMA Editorial Team B . Here I go over 6 ways to getting repeat customers and referrals for more revenue: #1 Value. Sure they could have saved an extra $50 buying from “Joe Schmoe’s”, but you offer quality merchandise, and for less. Offering quality products at reasonable prices never goes out of style. Sell [...]
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What does love have to do with sales? Any time you have a relationship with your friend, your neighbor, and everyone, you are selling yourself and putting your integrity on the line. Relationship selling takes on a multitude of forms. However, the quote, in my opinion, is faulty. If everyone acts righteous in personal relationships [...]
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by Becky Carroll I am sitting in my local coffee shop (a big brand, not Sbux) and wondering what I want to blog about. I am the only customer sitting in here on a Saturday afternoon, so perhaps the employees forgot about me. What disturbs me is the LOUD conversation I am hearing behind the [...]
Continue reading about In Customer Service, You Are Always On Stage
by Kevin Stirtz More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with. To thrive in this new world of connected customers you need to do more than ever to make [...]
Continue reading about How to get amazing online reviews from your customers